At Finnian Appliance, we want you to be completely satisfied with your purchase. If you encounter any issues with your order, please review our Refunds and Return Policy below to understand your options.

1. Returns

• Eligibility: Returns are accepted for items that are unused, in their original packaging, and in the same condition as received.
• Time Frame: You must initiate a return within 14 days of receiving your order.
• Non-Returnable Items: Certain items are non-returnable, such as used kitchen tools, perishable items, or items marked as “Final Sale.”

2. Return Process

1. Initiate a Return: Contact our customer support team at [email protected] within 14 days of receiving your item to request a return authorization.
2. Prepare the Item: Ensure the item is unused and in its original packaging. Include any receipts, manuals, or accessories that were provided.
3. Return Shipping: Customers are responsible for return shipping costs unless the item was damaged or incorrect upon delivery.

3. Refunds

• Eligibility: Refunds are issued for items that are returned in an acceptable condition as described above.
• Process: Once we receive and inspect your returned item, we will notify you of the status. Approved refunds are processed within 7-10 business days.

4. Damaged or Defective Items

If your item arrives damaged or defective:

• Notify Us: Contact our customer support team immediately at [email protected].
• Inspection and Resolution: We will work with you to inspect and resolve the issue, either through a replacement or refund.

5. Exchanges

Exchanges are offered for items that arrive defective or incorrect. Contact our customer support within 14 days, and we will arrange for an exchange if the item is eligible.

6. Cash on Delivery

As we currently only offer cash-on-delivery payment, please be aware that refunds will also be processed in cash.

7. Contact Us

If you have any questions about this policy or need assistance, please reach out to us at [email protected].